There When You Need Them Most: PACT’s first night in custody services

This report describes some of the steps that can be taken to resolve urgent concerns about the first night services provided by the Prison Advice and Care Trust (PACT) to people when they first arrive in HMP Exeter, HMP Holloway, and HMP Wandsworth. The report reviews what it is like to enter prison; which problems causes prisoners the greatest worry; and what is done in different local prisons to meet the needs of new prisoners.