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Advice and Information Helpline

If you know someone in prison in need of advice and information they can contact our service in the following ways.

Call our freephone number—0808 802 0060

Monday 3pm–5pm (except bank holidays)
Wednesday 10.30am–12.30pm
Thursday 10:30am–12:30pm


Leave a short message outside of these times giving your name, prison number, the prison you are in and what information you are looking for.

Voicemails will be checked during working hours Monday to Friday.

Write to us at Prison Reform Trust, FREEPOST ND 6125, London EC1B 1PN

We will do our best to respond to all prisoner-related enquiries as quickly as possible.

Support for families

If you are concerned about a person in prison and would like support yourself, you may wish to contact the Prisoners’ Families Helpline on 0808 808 2003 between 9am and 8pm.

There is information here about what to do if you have concerns about the safety or wellbeing of someone in prison.

You can also email our advice team at