Call our freephone number—0808 802 0060
Hours
Monday 3pm–5pm (except bank holidays)
Wednesday 10.30am–12.30pm
Thursday 10:30am–12:30pm
Advice and Information Helpline
If you know someone in prison in need of advice and information they can contact our service in the following ways.
Support for families
Our service is very busy at the moment and we are trying to keep the advice line as free as possible for people calling from prison.
***If you are a family member or friend of someone in prison we would appreciate it if you could contact us by email at advice@prisonreformtrust.org.uk or pass our freephone number on to your loved one.***
If you are concerned about a person in prison and would like support yourself, you may wish to contact the Prisoners’ Families Helpline on 0808 808 2003 between 9am and 8pm.
There is information here about what to do if you have concerns about the safety or wellbeing of someone in prison.
Leave a short message outside of these times giving your name, prison number, the prison you are in and what information you are looking for.
Voicemails will be checked during working hours Monday to Friday.
Write to us at Prison Reform Trust, FREEPOST ND 6125, London EC1B 1PN
Email us at advice@prisonreformtrust.org.uk
We will do our best to respond to all prisoner-related enquiries as quickly as possible.
